Return and Exchange Policy

What is Kangan Jewellers's Return and Exchange Policy? How does it work?

Kangan Jewellers's returns and exchange policy gives you an option to return or exchange items purchased on Kangan Jewellers for any reason within the specified return/exchange period. Check product details page for the same or if not mentioned on Product Page then Our General Return Policy is of 14 Days for Jewellery and 7 days for Artificial Jewellery and Accessories. We only ask that you don't use the product and preserve its original condition, tags, and packaging.

The easy way to return the product to us is to Pick up: On the locations we supply, we offer a free pick up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a refund for the return amount by the same mode of payment you have applied to purchase. In case of Cash on Delivery option, you will be in need to provide a bank account detail to transfer the sum of return. This refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Kangan Jewellers for same or different sizes of same style or for any other item of the same or different value from Kangan Jewellers within the specified exchange period subject to your address being serviceable for an exchange.

Currently for exchange you have to make request through our enquiry form.

The following EXCEPTIONS and RULES apply to this Policy (product name/categories/brands are mentioned as examples):

• Artificial Jewellery below Rs. 200,
• Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like Artificial Jewellery, Swarowski Diamond, American Diamond, Gemstone Jewllery can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
• Under Exchange Policy,

a) If you choose to exchange the item purchased by you on Kangan Jewellers within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange item purchased by you on Kangan Jewellers for any other item of the same or different value from Kangan Jewellers. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Kangan Jewellers as the case may be, for an exchange.

d) If you want to return the product post our specified exchange period then a standard deduction equalent to

i. 10% of the Value of Jewellery in case of Gold, Silver and Platinum Jewellery will be deducted. 25% will be deducted if it is a Diamond Jewellery. 50% in case of Artificial Jewellery and nothing in case of Accessories.
ii. The Amount of Making Charges,
iii. Total Cost of Shipping

These amount will be deducted and the residual will refunded to you within 21 days of the receipt of the product.

e) Applicable refund for exchange will be trigger post successful pick of original item from you.

f) Exchanges are only allowed for pin codes which are serviceable for an exchange.

g) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

h) Non- returnable products/categories cannot be exchanged.

i) Kangan Jewellers shall reserve the right to restrict exchange of the items purchased on Kangan Jewellers if customer in any way breaches or misuse this policy, as determined in Kangan Jewellers’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

j) Kangan Jewellers will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Kangan Jewellers would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

k) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

l) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

m) Part payments received against customized jewellery are not refunded.

Sub Clauses to Return and Refund:

• Product return will be accepted in case of damage on receipt of the product.
• If you wish to return or exchange the product, you may do so within 3 days from the date of receipt of the Product for unworn or unused products with a deduction as mentioned above. Any signs of wear or tampering with the product will make it ineligible for exchange or return.
• Any item that shows signs of damage, wear and tear, and resizing, or other alterations by a third party jeweller, will not be accepted for any return or exchange.
• No exchange or return is accepted in case of products, which have color stones (Precious Stones like Rubies, Emeralds, Sapphires)
• Orders that are paid via gift cards will not be eligible for exchange or refund.
• Returns and exchanges are not available for International Orders. (Orders that will be shipped abroad from India). Contact us on our helpline number or email us in case of any support if the product arrives damaged, or you have any other issue. We’ll surely help you.
• Any product that has been designed exclusively for our client through customization is not eligible for exchange or return.

What is the process of returning/exchanging my product?

Get in touch with us by dropping an email on the details mentioned below:

Mr. KamleshPaliwal
Designation: Partner
M/s Kangan Jewellers
Shop No. 7, Neelam Apartment,
Near Apna Bazar, Charkop Market,
Sec 5, Kandivali west, Mumbai,
Maharashtra, 400067. India
Contact us: kanganjewellers7@gmail.com
Phone: +91 996-710-2678
Time: Mon - Sat (9:00 - 18:00).