Shipping, Order Tracking and Delivery

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How can I check if Kangan Jewellers delivers to my PIN Code?

You can find out if Kangan Jewellers delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on Kangan Jewellers delivered to me?

All orders placed on Kangan Jewellers are dispatched through shipping partner courier services which is a consolidator platform having top logistic companies under one umbrella. It can be also delivered by the shipment agency we tie up to handle our delivery.

Does Kangan Jewellers deliver products outside India?

Yes. We deliver product outside India for that purpose you need to send us enquiry of the product through our Enquiry Page.

If received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be entitled for a refund, if you fall in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box (if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Jewellery Sets, accessories, basic parts of a product, etc. only exchange return option would be provided basis serviceability and product type